FAQs

What is Crealynes?

At Crealynes, we transform your photos into personalized line art. Our handcrafted works come with unlimited revisions to ensure your complete satisfaction.

Here’s how it works: Within 2 to 4 days after purchase, you will receive an email previewing your artwork. You can either approve it or request modifications until it is perfect. Once you are satisfied, we proceed to production and ship your product.

• How does it work?

1. Order Placement: Once you place your order, our designers get to work.

2. Art Preview (2-4 days): After placing your order, our team will start creating your design. You’ll receive an email to approve it or request unlimited revisions.

3. Unlimited Revisions: Your satisfaction is our priority. Don’t hesitate to request changes—we offer unlimited revisions.

4. Production (1-3 days): Once your design is approved, we move to production, which takes 1 to 3 days.

5. Final Steps & Shipping: After production, your order is carefully prepared for shipping. For more details on delivery times, please refer to our shipping policy.

Do you want to receive your design faster? Select the “First in Line” option after adding your product to the cart. Different shipping options are also available at checkout.

• Can I see the design before purchasing?

Due to the handcrafted nature of our creations, we do not offer previews before an order is placed. However, we offer unlimited revisions and only ship your product once it is approved, ensuring you are 100% satisfied with the final piece. If you need advice on selecting the best photo, please contact us at contact@crealynes.com.

• What is the turnaround time?

1. Design Preview (2-4 days): Once you place your order, our designers get to work. Within 2 to 4 days, you will receive an email with your design preview. Take the time to review it.

2. Production (1-3 business days): After approval, we move to production, which takes 1 to 3 days.

3. Shipping (6-8 business days): Once production is complete, your product is securely packed and shipped. Shipping typically takes 6 to 8 business days, ensuring safe delivery to your door.

For shipping times and further details, please see our shipping policy.

• What if I don't like the design?

We always ensure that you are 100% satisfied with the design before it is shipped.

With unlimited revisions, you are free to provide feedback, and we will make all necessary adjustments to ensure your project matches your vision perfectly.

• Do you only draw animals and couples?

No, we draw everything! Our talented team has created works ranging from couples and families to pets, artistic tattoos, and landscapes.

If you have a special request, please contact us at contact@crealynes.com, and we will bring it to life.

• I’m not sure which photo to choose, can you help?

If you need help selecting the best photo, we’d be happy to assist. Reach out to us at contact@crealynes.com, and we’ll help you choose the best photo!

• We don’t have a photo together, can you create the design?

Yes, we can! We can use a photo of each individual and combine them to create one design.

Please email us at contact@crealynes.com, so we can help you choose the best photos.

• Can I cancel my order or get a refund?

Please note that due to the personalized nature of our products, we are unable to accept order cancellations once they have been placed.

For more information, please see our refund policy.

• I didn’t receive any email after my purchase. What should I do?

If you haven’t received an email 2 to 4 days after your purchase, please check your spam folder. If there is still no email, contact us at contact@crealynes.com—it could be a bounce issue or a typo during the order process.